Review : Reliance Netconnect Broadband +

Mobile Wireless broadband is finally here in India and I am happy to say that it works, I had purchased the Reliance Netconnect Broadband plus data Card for mobile broadband, this connection provides a peak theoretical speed of 3.1 Mbps when you are connected to the the Reliance High speed (HSD) network available in 35 major cities across India and if the high speed network is not present it falls back to the slower CDMAx1 network which works in over 20,000 towns and 4.5 lakhs villages.

Broadband + USB Modems

Reliance is providing two USB models for this broadband + service, one is EC168C from Huawei and the other ZTE AC871 currently both the modems cost Rs 3,500, if you get an option opt for the Huawei as its sleek looking and can also be used as a USB data stick by adding Micro SD card.

At the time of buying the USB modem you would need to select a data plan,  (also enter a proper email address when you submit the application form coz you can get the bills in you email that way) make sure you choose a proper data-plan otherwise you will be billed for heavy overage usage, seriously speaking I did not like any of the tariff plans as all of them are a bit expensive in my opinion, before taking up the connection I would suggest that you opt for a demo coz, the device will not work at its best if the signal level is low near your area or if you are out of the HSD network coverage.

Do note that this High speed broadband network is available in 35 cities in India and before you plan to purchase make sure your city is present otherwise you will only get slow CDMAx1 speeds, you can seamlessly roam and get broadband speeds in the 35 cities where HSD network is present and its present in almost all the major cities, also there are no extra roaming charges throughout India (do note to subscribe to a proper data plan coz some plans do not allow roaming).

Technology

Basically this wireless connection uses the EVDO (Rev A) technology for the high speed broadband service, which is basically a type of broadband service for CDMA network which can provide speeds upto 3.1 Mbps and if the EVDO service is not present the modem will it will fall back and connect to the old slower CDMA 1x network.

The USB Modem and its package

The Huawei USB Reliance broadband + is provided in a sleek package it actually looks like and DVD box.

The package contains the USB modem, usb cable, Driver CD (not required for installation), product manual and warranty card, the build quality of the USB modem is very good it looks sturdy and also attractive.

Installation

Reliance has made these modem plug ‘n’ play so you do not need to load the CD to install the  drivers, just plug it in an empty USB 2.0 slot an it installs the required drivers and dialer software, It worked without any problems on my Mac (iMac), Windows 7 (HP laptop) and Windows Vista, do note that when you first get the connection you need to activate it on one computer and I suggest you use and windows machine to do the same (forget the activation thing if the Reliance Webworld guys have done it, you just need to do it once by dialing *228 in the activation tab).

Connectivity and Experience

My best friend Amar and I have taken the EC168C Huawei modem and we can tell you that the

speeds that you get in the HSD coverage areas are fantastic (BTW we live in Hyderabad so all testing was done in this area) browsing the net was a pleasure the web pages were loading in a snap, I was averaging around 1.2 – 1.5 Mbps (120 – 150 kb/sec) during normal usage, and at times for a few seconds it was peaking upto 2.5 Mbps while streaming videos which is pretty good for a mobile broadband connection,  actually reliance says to expect around 500-600 kbps (60-70 Kb/sec) with this connection which is comparable to a wired 512 Kbps broadband connection, the speed upto 3.1 Mbps is the burst speed which only lasts for a couple of seconds,  We tried the connection at several places in the city and  always got the speeds above 1 Mbps even while traveling in the car at  70 km/hr, I also tried it at my friends farm house and got the high speeds above 1 Mbps which is great as his farm is outside the city but still I was connected to the HSD network and the connection was pretty stable.

To give you an idea of the connection speed we were able to browse youtube videos (HD) mode without any buffering issues, I even tried Video Chat which was acceptable, for file downloads I was able to download around 5-6 Mb of data in a minute to say the truth, I was not expecting the connectivity to be so good but I am happy that I am wrong, on the downside the upload speeds were pathetic I was just getting around 12 -18 Kb/sec for file uploads via ftp, no where near the advertised speeds of  1.8 Mbps (180 kb/sec).

BTW Amar did try to do Video Conferencing while traveling in a car at it was bad, I guess the upload speed gets affected while you are on the move.

You can also check the online usage via the reliance portal, do note that the stats are updated with the delay of 24 hrs.

Some speed test

To give you a rough idea I am pasting the results of some speedtest that I had done, the first one is done from India (Hyderabad) to New york (USA) and the second one from India to Singapore.

Ping Test

Here if you compare ping times from a wired broadband connection it was 50-80 ms more than the wired broadband connection, for example if I ping to tech2buzz.com I get a ping of around 280ms on my wired broadband, with this wireless modem I get a ping of around 360ms, I also noticed that you get better ping times during nights.

Alternatives to Reliance Broadband plus

The two other alternatives companies which provide broadband based on EVDO are TATA Photon and BSNL EVDO, the problem with TATA is that the service is limited to a couple of  cities only and there is no clarity on Roaming  charges, also it does not work with a Mac OS, on the other hand BSNL EVDO is the cheapest of all for just Rs 550/ month you get unlimited data-transfer but the speeds are not that great and the network is very patchy even in the city the service will work only in some areas, mostly falling to the slower CDMAx1 speeds and again the BSNL EVDO does not allow you to use it in another state no roaming.

Negative points

No Unlimited plan a max of 10GB/month
Over-usage charges are exorbitant @ Rs 2 / MB
Upload speeds are pathetic
No upgrade path or discount for old netconnect subscribers, we need to buy a the new data card.

Conclusion

Reliance Netconnect broadband plus provides great broadband speed on the move and I highly recommend it to you if you need a mobile broadband connection, It works great in most of the major cities (35 in total) on the other hand I hope their tariffs come down.

Again as usual feel free to post your questions or queries and I will try to answer them.



There are 133 comments

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  1. Manish Mehta

    I reside at Mumbai Borivali and brought Reliance HSD 3 – 4 months back. I found speed convincing in the initial days but after that the speed was pathetic and at times just could not connect the internet. Speed is concern. Prices are very high when compared.

  2. Tushar Kapadia

    Reliance Datacard is the worst service in the Indian IT. We cannot log at times and the speed it shows at times is as low as 100Kbps which is really not enough to pull the google page on your desktop.

    I recommend not to take Reliance product beacuse it is sheer waste of energy, money, time and sheer frustration.

    Nobody helps in their office or call centres and they just harass you and call you any time of the day for asking bill payment and are never eager to listen to our woes of non connectivity and less speed. In a single word this company and its serivice is HOPELESS.

    regards

  3. Tushar Kapadia

    Allwyn, If possible look for some other service providers who are good not only in providing correct service but after sales service. Also people who just do not harass for payments on a regular basis. Consider or you will repent like me. Very difficult to work with Reliance on ethical line. Choice is always yours.

  4. amit mohod

    I think the Author (Ranjit) is a relince guy… and this is article is a marketing stuff of relince..

  5. Ranjit

    Amit Mohod,

    Before making stupid commentsdDid you even see the date when I reviewed this product it was in May 2009 its almost 2 years now and in the tech world that means a very long time, for me the netconnect + is now a out dated technology in 2011 and I perosnally no longer use the same, so cannot comment on its current performance but when I used it earlier about a year ago it was good and I wrote about the same.

    I personally moved to 3G these days using the BSNL 3G for now, I do not have any affiliation to any company / product I just try to write my frank views about the products I have used. if you followed this site I used to praise Airtel Broadband a lot but now I do not recommend them due to the fact of their stupid broadband plans with FUP limits.

    Ranjit

  6. pooja

    hello,
    could you just give me the details about the gsm data cards available with reliance and also the data sheet of it?

  7. Srikanth

    I had taken Reliance netconnect no-9379707095. The promised speed was 3.2 MBPS and ended up with below 2 KBPS.

    When I complained the customer care person took me through series of lies telling hardware issue, OS issue, Anti virus issue and when nothing worked agreed that service was poor.

    Then started the hazzle of closing the service. I had to write tons of mails and follow up to get the service closed.

    Now the harrazement has started with Reliance personnel coming home to ask money in the name of due bills.

    Wish oridinary consumers like me should not suffer similarly. Never go for Reliance netconnect. Worst decision of my life to take Reliance service. Mail me on srikanthkn@hotmail.com and I can send you the unpleasant mail chain that happens with customer care.

    Regards
    Srikanth

  8. Dhina

    I totally agree with Kamaljeet. This is the worst product to go for.

    I am using Reliance netconnect since january. I have had a horrible user experience with this.

    1. It would not continously work for more than 10 – 15 mins. The net gets disconnected and you have to connect to the program which is very very annoying.

    2. They claim it to be 3.1 Mbps. I have all 5 signal bars on my screen, but the connection is damn slow. I cant

    even stream the youtube video at 240p properly.

    3. I have called the customer care center to help me with this issue and they had taken up as a complaint and they

    mentioned their customer care person will revert to me in 48 hours, but no one bothered to solve this issue and poor customer responses.

    I have had a such a bad user experience with this product. I do not recommend this to any one.

  9. Kamaljeet Singh

    OMG i have to give reviews again earlier i was facing slow speed issue in NOIda and they were not able to solve it and now i am in chandigarh and getting same slow speed and when chatted with Technical support here is the conversation

    11:08)Agent: Good Morning! This is ——- from Reliance NetConnect Live Chat Helpdesk.
    (11:08) Agent: I will certainly assist you with that.
    (11:08) Kamaljeet: hello ——
    (11:08) gurpreet: Could you please confirm your data card number?
    (11:09) Kamaljeet: ———
    (11:10) Agent: May I know the mode you have selected to use the services?
    (11:10) Kamaljeet: broadband +
    (11:11) Agent: Could you specify the area where you are using the services?
    (11:12) Kamaljeet: chandigarh 2 days ago it was working in hsd mode but now it is not though new month has started
    (11:12) Agent: I understand your concern
    (11:12) Agent: So now you are using the services at Chandigarh?
    (11:13) Kamaljeet: yeah
    (11:14) gurpreet: May I know the exact area in Chandigarh where you are using the services?
    (11:15) Kamaljeet: sector 39 bro its not area problem signal strength is excellent for HSD its just that server is not authenticating the device in hsd mode but it can be done in 1x speed mode
    (11:16) AGENT: I understand your concern Kamaljeet.
    (11:16)Agent: As per the recent update we have received, there is congestion in the area where you are trying to use the services in Chandigarh
    (11:16) Agent: Our technical team is working on it and the issue is expected to be resolved by 31st August 2011
    (11:18) Kamaljeet: okay so its going to be june july august OMG hahaha what a joke. you know what relience never worked for me perfectly since i bought it whether i am in chandigarh or in noida
    (11:18)AGENT: I am sorry to know that
    (11:19) Kamaljeet: well its not your fault i know its reliance who sucks!!!!
    (11:19) Kamaljeet: cheaters
    (11:19) AGENT: If you continue using this inappropriate language I will have to disconnect this chat session.
    (11:20)AGENT: Are you there?
    (11:20) Kamaljeet: go aheah if u wish to do that coz i am going to get it disconnected anyways and give some excellent reviews so that people should buy reliance only and please document this conversation in my account
    (11:21) AGENT: I understand your frustration and I will forward your feedback to our management
    (11:22) Kamaljeet: So nice of you thanks make sure you do what you say. Nothing personal i know its not your fault but you can understand that i shouldn’t pay for something that is going to work like my mobile which will just cost me 100 rs a month

  10. Swapy

    Hi ,I am from pune staying at Kothrud Depo.

    Can anyone tell me,which connection is good
    Reilance broadband + or Tata photon?

  11. Aman

    Hi friends …
    I have been using Reliance netconnect broadband+ since 1 month . And , i had no problems regarding speed ! and speed came up to 2-3 mbps during day times! So i would suggest that if u r going to buy any net connection so plz. go only for Reliance !

  12. guru

    HELLO BROTHERS… WHEN I CONNECT TO RELIANCE AFTER 3 TO 5 MINUTES THE CONNECTION WILL AUTOMATICALLY TERMINATES … CAN ANY ONE HELP ME… HOW TO SOLVE THIS PROBLEM IN WINDOWS7 … I SEARCHED BUT COULD NOT FOUND…. BROTHERS ONCE AGAIN I AM SORRY FOR MY BAD ENGLISH BECAUSE I AM INDIAN ….

  13. sathya

    Hi friends,

    I got a Reliance netconnect+ data card( weeks ago),I got nearly 1 mbps speed as maximum speed in the reliance application upto 2 weeks. But now, It show upto 250kbps..only, the downloading speed is 5-15kbps. I am using Rs 750/ unlimited plan. They promised me upto 5Gb it will be 3.1Mbps but realy not. While I am testing in http://www.speedtest.in, it shows my bandwidth upto 65Mbps. I think there is someproblem in allocating bandwidth. kindly help me to get the relevent speed.

    Thanks,
    sathya

  14. Aks 389

    I had taken reliance net connect +,the sales representatives are quite active in start but their after sales service is pathetic; each time you call up customer care they have only one response you need to go to reliance web world.The representatives are also not helpful.If you have requested for safe custody then you are gone. if you have to follow up with them for every small thing> they dont give any no; no reference no

  15. naren

    I purchased netconnect broadband + 2 months back. In last 2 month my download speed was 200kbps. But this month it was 30kbps. when check with reliance customer care, they blindly replied, we are not able to fix this issue. To be precise, my data card signal strength is 97% in average. My suggesstion to all is dont buy this crap, since they provide good data transfer in first 2 months and after that it is pathetic. First analyze all the broadband and then go for the best.

  16. stpras

    not good ,(reliance netconnect+) i am not getting the actual speed of 3.1 mbps(3.1/8),, iam getting 140 -220kbps in between these ,before taking a high speed internet connection know about it, icame to know after taking the connection

  17. siva

    recently i have taken reliance netconnect plus ,plan is 5gb 3.1 mbps,at starting response of the sales representative is very active ,but after month i understood he dont know the details regarding plans(particularly about speed)he said dat ” up yo 5gb u will get around 280-350 dwnld speed ,after completion of the 5gb speed u will get around 140 kbps dwnld speed, “after listeng 2dat iopted for connection ,
    but now after compltng 5gb space i am gettng dwnld speed of 4-8kbps not consitently,there is no proper response from the custmer care ………………………………………………………………………………

  18. Sreenu

    The worst service I have ever seen with any other network or mobile service.

    Bulshit thing man.. Some one says bill is waived off and actually it does not reflect the in the billing system and you will be strugling for the connction ..

  19. chandu

    hi!i am using reliance netconnect+ postpaid.i wana see how much usage i have done.i couldnt login into my usage in rcom.its showing d password is wrong.what kind of password isit?………….can anyone help me??

  20. satish

    recently i bought reliance netconnect+
    dont buy the reliance modems
    bcz there are not providing speed
    The worst service I have ever seen with any other network

  21. Shubhangi

    Hi All
    Iam thinking to buy reliance 3g netconnect,but iam confuse of above mentioned reviews so could someone help me out wheather i should buy it or think for some other netconnector thanx.

  22. Ranjit

    Shubhangi the Reliance Netconnect + has become over-crowded hence its okay in some places and bad at others, I would say take a demo in the area where you would like to use then decide.

    Cheers,
    Ranjit

  23. Michael

    Hi all, I’ve bot reliance netconnect plus..
    It’s hardly been a vk since I’ve bot it, it was fast initially bt today the speed is exremely slow. Tis around 10 kbps.. Im totally frustrated and disappointed with this..
    I got a sms today lik “Dear Customer, High speed quota on Reliance Netconnect exceeded.Speed now upto 144Kbps till 01-OCT-11.Pls switch to 1X mode and enjoy surfing”
    I did switch to 1X mode and I dun see any diference, cud sm1 ples help me in this regard.. :(

  24. tinku

    Hi friends…
    i have been using Reliance netconnect plus for the last 3 months.. Its coverage is excellent in rails and highways. The only fault (personal) which i feel is tha, as it is prepaid, its draining my pocket quickly.

  25. Harsh Rathore

    This is to inform you all, that RELIANCE IS REALLY A BIG CHEAT. That is right, once you purchase their datacard, you are stuck. Never go for Reliance as they give HELL to the customers on the name of service. I wanted to purchase a wireless datacard as I need access to internet when I travel. I committed a big mistake when I chose Reliance. I could have gone for Tata photon plus. At least they take care of their customers’ issues. I opted for a 3GB day and 10GB night plan at a discount of Rs. 200 per month . I was told by a service rep that I would be able to make changes any time according to my usage. Now when I started with the service, it was really not satisfactory. The average speed in the day time is about 300-400kbps. I mostly download stuff at night as the usage limit for day is 3GB, but most of the times at night, there is either no network coverage, or there will be an error saying server did not respond. I spoke to customer care in this regard. They gave me a complaint no. I thought may be they are going to work on my issue. When I got a call from customer care regarding same, I felt a little satisfied that Reliance is now improving the customer service (as my experience with Reliance has never been good, I really had big pain with Reliance phone that I had earlier, finally I had to get rid of that). But as the conversation with that rep went ahead, he suggested me to uninstall/reinstall the application and to use the datacard in a different area as the problem was of network. I did the same but the issue continued.

    Reliance HS datacard works on three modes:
    1. Broadband+
    2. Hybrid
    3. Broadband 1x (144kbps max.)

    Datacard is always activated in 1x mode. Once its activated, you can use it in any mode. 1x mode is provided for accessibility in 1x areas.

    When my internet doesn’t work at night, I have to change the mode to hybrid one where it never gives the speeds more than 110-120kbps. The average I get is only 60-70kbps. Now if they have provided 10GB usage at night, whey cant they provide better speed at night.

    I kept calling reliance about it, but again the same nonsense answers. You might have heard a proverb- “Kutte ki pooch ko nali me kai saalon tak daalkar rakho wo tedi hi rehti hai”. Reliance is that “Kutte ki pooch”. Those who call reliance M-F are not correct. Reliance is even more than that. Its been more than 2 months, and I’ve been paying close to Rs 950 (including taxes) every month.

    When I found that my usage is hardly 1GB in day I thought of changing the service plan to 1Gb day and 10GB night as its not worth paying more for almost nothing. I spoke to a service rep regarding this and I was told that I if I change the plan, I’ll not be getting the Rs 200 discount. When I told him that I was told by the Reliance agent that I can change the plan anytime and the discount will also be there. For this service rep said that I must get in touch with the same agent. I called that agent and informed about everything. He asked me to wait for a few days and assured me that the plan can be changed and I’ll keep getting the discount of Rs 200 every month. I called him up again many times but he never picked up my phone. When I called from a different no., he said that he never said that the discount will be there if I change the service. Such a MF he was. Now if I change the service it’ll cost me same. So now I have decided better to get rid of Reliance as 3500 for the modem worth nothing if you have to get relief from the pain that you get everyday on the name of the service.

    MY BIG ADVICE TO U ALL — PLEASE DON’T GO FOR RELIANCE FOR ANYTHING.
    PLEASE DON’T IGNORE


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