Review : Reliance Netconnect Broadband +
| Mobile Wireless broadband is finally here in India and I am happy to say that it works, I had purchased the Reliance Netconnect Broadband plus data Card for mobile broadband, this connection provides a peak theoretical speed of 3.1 Mbps when you are connected to the the Reliance High speed (HSD) network available in 35 major cities across India and if the high speed network is not present it falls back to the slower CDMAx1 network which works in over 20,000 towns and 4.5 lakhs villages.
Broadband + USB Modems Reliance is providing two USB models for this broadband + service, one is EC168C from Huawei and the other ZTE AC871 currently both the modems cost Rs 3,500, if you get an option opt for the Huawei as its sleek looking and can also be used as a USB data stick by adding Micro SD card. |
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At the time of buying the USB modem you would need to select a data plan, (also enter a proper email address when you submit the application form coz you can get the bills in you email that way) make sure you choose a proper data-plan otherwise you will be billed for heavy overage usage, seriously speaking I did not like any of the tariff plans as all of them are a bit expensive in my opinion, before taking up the connection I would suggest that you opt for a demo coz, the device will not work at its best if the signal level is low near your area or if you are out of the HSD network coverage.
Do note that this High speed broadband network is available in 35 cities in India and before you plan to purchase make sure your city is present otherwise you will only get slow CDMAx1 speeds, you can seamlessly roam and get broadband speeds in the 35 cities where HSD network is present and its present in almost all the major cities, also there are no extra roaming charges throughout India (do note to subscribe to a proper data plan coz some plans do not allow roaming).
Technology
Basically this wireless connection uses the EVDO (Rev A) technology for the high speed broadband service, which is basically a type of broadband service for CDMA network which can provide speeds upto 3.1 Mbps and if the EVDO service is not present the modem will it will fall back and connect to the old slower CDMA 1x network.
The USB Modem and its package
The Huawei USB Reliance broadband + is provided in a sleek package it actually looks like and DVD box.
The package contains the USB modem, usb cable, Driver CD (not required for installation), product manual and warranty card, the build quality of the USB modem is very good it looks sturdy and also attractive.
Installation
Reliance has made these modem plug ‘n’ play so you do not need to load the CD to install the drivers, just plug it in an empty USB 2.0 slot an it installs the required drivers and dialer software, It worked without any problems on my Mac (iMac), Windows 7 (HP laptop) and Windows Vista, do note that when you first get the connection you need to activate it on one computer and I suggest you use and windows machine to do the same (forget the activation thing if the Reliance Webworld guys have done it, you just need to do it once by dialing *228 in the activation tab).
Connectivity and Experience
My best friend Amar and I have taken the EC168C Huawei modem and we can tell you that the
To give you an idea of the connection speed we were able to browse youtube videos (HD) mode without any buffering issues, I even tried Video Chat which was acceptable, for file downloads I was able to download around 5-6 Mb of data in a minute to say the truth, I was not expecting the connectivity to be so good but I am happy that I am wrong, on the downside the upload speeds were pathetic I was just getting around 12 -18 Kb/sec for file uploads via ftp, no where near the advertised speeds of 1.8 Mbps (180 kb/sec).
BTW Amar did try to do Video Conferencing while traveling in a car at it was bad, I guess the upload speed gets affected while you are on the move.
You can also check the online usage via the reliance portal, do note that the stats are updated with the delay of 24 hrs.
Some speed test
To give you a rough idea I am pasting the results of some speedtest that I had done, the first one is done from India (Hyderabad) to New york (USA) and the second one from India to Singapore.
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Here if you compare ping times from a wired broadband connection it was 50-80 ms more than the wired broadband connection, for example if I ping to tech2buzz.com I get a ping of around 280ms on my wired broadband, with this wireless modem I get a ping of around 360ms, I also noticed that you get better ping times during nights.
Alternatives to Reliance Broadband plus
The two other alternatives companies which provide broadband based on EVDO are TATA Photon and BSNL EVDO, the problem with TATA is that the service is limited to a couple of cities only and there is no clarity on Roaming charges, also it does not work with a Mac OS, on the other hand BSNL EVDO is the cheapest of all for just Rs 550/ month you get unlimited data-transfer but the speeds are not that great and the network is very patchy even in the city the service will work only in some areas, mostly falling to the slower CDMAx1 speeds and again the BSNL EVDO does not allow you to use it in another state no roaming.
Negative points
No Unlimited plan a max of 10GB/month
Over-usage charges are exorbitant @ Rs 2 / MB
Upload speeds are pathetic
No upgrade path or discount for old netconnect subscribers, we need to buy a the new data card.
Conclusion
Reliance Netconnect broadband plus provides great broadband speed on the move and I highly recommend it to you if you need a mobile broadband connection, It works great in most of the major cities (35 in total) on the other hand I hope their tariffs come down.
Again as usual feel free to post your questions or queries and I will try to answer them.
I tried NetConnect Broadband+ in Hyderabad and during the demo I got a speed of 220kbps (22KB/sec) – I booted the sales guy out of the door that very instant!!
This was the awesome review, will surely help lots of people to buy this product.
a very informative one , but if the tarrif plan would have been also reviewed. it would have been great.
can a comparison of other broad bands could b discussed
Hi All
I brought Reliance broadband Plus. ITs really good q speed broadband service provided by Reliance.
If you wanted to buy Data Card then buy Only Broadband Plus
Hi All,
I bought the netconnect broadband yesterday and found the speed to be very very good. I downloaded the symantec virus definition of 48 mb in flat 2.5 mins.
I stay in Gurgaon Sector – 47
I have also subscribed to 2.5 GB plan for Rs. 850/- per month.
Yes the broadband plus service is surprisingly fast for a mobile device, love it
I got the modem….I live in pune……It’s been 3 weeks since I got the modem…These guys havent activated it(When I call them they purposely do not pick up the phone)….I am clueless……I got the modem from a dealer ….he did not provide me the bill for the modem either…..Pls help me out…
Hello Vignesh,
I dont know how did u purchase the modem without a bill, anyways I would suggest that you go the nearest webworld and they should be able to help you.
Anyways did u try the activate method from the dialer, you need to dial *288 to activate it even after reliance guys have activated your connection.
I got reliance broadband + and it is simply awesome…
700mb movie download through torrents in hardly an hours time….
Loved it……:D:D
Hi All,
Have been using this Reliance Broadband service for 4 days and the speed is excellent. However …Be Prepared for a SHOCK !!
1- In the data usage upload as well as download speed is calculated.
2- If you are connected and not using the system at all … as in no activity …still there would be data usage ..nd huge uploads. My system was idle for an hour and noticed 30 mb upload and 5 mb download –35 mb without any activity.
3-reliance still has no answer for this — Also i explained to them either you charge on hourly basis or you charge on data download –What they r doing is out of my understanding..
In 4 days have used 1 GB — have taken a 10 GB plan –If wud have taken 2.5 GB ..would have paid 10000 Rs over and above the bill
There senior manager will call today …let us see
Any take on this ??
Gaurav
Gaurav,
Very interesting but before we get to speculation I have a few questions, I am using this connection with an iMac (Mac OS X) and dont see this issue there is some activity but not to the volumes that you are suggesting which I guess is needed to keep the connection alive.
I am assuming your OS is windows, Is you operating system genunie (beware pirated copies have back-doors) second are you sure you system is not infected with any malware / virus or Trojans which can steal bandwidth.
You can also install special network software (network sniffing software) which can monitor where the TCP packets are being transferred to get an idea where the bandwidth is getting used up.
Oops … self resolved the problem …my mistake /appologies..lol
Have been using MTNL broadband unlimited sincle last 2 years. Have been using torrents since then … had setup the account to seed at 10kbpson laptop and desktop and load at startup so fellow friends cud enjoy the stuff as well ..now have disabled as startup apps and limited the uploads
Think this will resolve the problem and there wud be a min upload and download in idle situation just to keep the connection alive
But still uploads should not be counted in data usage
rest is good..
Gaurav
thanks for the suggestion Ranjit … dude I do have the CDMA data card as well …right now Reliance is not letting us upgrade ..have discontinued the postpaid and got into prepaid for now .. wont mind taking another one if they upgrdade..
any suggestions on what else cud be done with this ?
Gaurav
Gaurav yes you are right Reliance is currently not have an upgrade program for existing customer who have the older CDMA X1 USB modem, I too have moved my old connection to the prepaid plan.
Its just a sad situation I am pretty sure if they have a upgrade program many more customer will move to netconnect +
BTW Just wanted to add that the toll-free support number for Reliance Netconnect + is 1800-3000-5555
Hope it helps if anyone has a problem, BTW you should also keep a check on your usage via the online interface.
I can’t check usage on their site. It says “wrong password” (I use 123456..default one). On clicking reset password and following the process, it says your no. is already inour database we will send you password by SMS on reliance no.? (how to check SMS on reliance modem? )
And one more question – When do you get bill? Its 10th and I haven’t recieved any.
Prashant did u try the toll free number I posted, its before your earlier comment.
BTW I think so the billing is around 22 of every month, I have received my first bill and its pro-rata (only billed for a part of the month till the 22nd).
BTW I dont think so its possible to check SMS via the reliance modem, correct me if I am wrong! They might send you the SMS to registered mobile number which you enter in the application form.
[...] must have noticed my earlier review of Netconnect broadband plus and the fantastic speeds that we were getting, over 2 Mbps on an average but during the last [...]
Hi Everyone,
I got a Rel netconnect broadband few days back. I is giving some problem in instalation in my Mac. I m using a iBook G4. Its showing an error “USB Modem not responding, Please reinsert it”. I tried couple of times but the dialer is not wrkin.
Can any1 help me out….
Hey Romi,
I am using an iMac with OS X 10.5 Leopard and did not have any problems, could you let us know the version of OS X you are using Tiger, Leopard etc.
If there are 2 USB ports in your machine try it with the other USB port.
I agree with Gaurav, who had complained earlier about unrealistic data transfer rates.
They have three problems, atleast (believe they are problems and not unethical practices)
1. When I was in night plan, with exorbitant day time charges of (Rs 30 / hour) I was charged for a whooping Rs. 210 Rs for a 7 hour period, though I had used it for 30 min and had turned off my PC.
2. When I moved to data capped plans, the meter ticks at the rate of 20 MB / hour though I don’t browse streaming multimedia sites like youtube.
3. Worse, If i try to capitalise by moving to a higher data limit, the data transfer rates increase proportionally there by nullifying my advantage
I am sure, unlike Gaurav, I haven’t set up any automatic trasnfers etc
[...] service was launched in early April 2009, (you can read my review) with around 5-6 dataplans has now increased it 16 data plans for post-paid customers and also [...]
“if the high speed network is not present it falls back to the slower CDMAx1 network which works in over 20,000 towns and 4.5 lakhs villages. ”
What is the network coverage and speed transfer in that case ? Is there a map of areas covered ?
Lilious the fast netconnect broadband EVDO network is in 35 cities, if the faster EVDO network is not present the reliance netconnect broadband plus card falls back to the older CDMAx1 network, whose speed is around 115kbps, say just like dial-up network.
The current coverage map for the EVDO network is http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html
Just a query..
i live in trichy..studying in NIT-trichy.. am doing inquiries about netconnect options.. i visited the R-world office in chennai and he told me that the only options reliance could offer me is theolder device which averages 20-40 kbps, which is pretty slow..
im entering my final year and MS applications are foremost in my mind..so i need a pretty reliable and reasonably fast connection..any suggestions??
ok, thanks for the information Ranjit
Reliance has started upgrade facility to broadband+ as displyed on their website. But when i checked it in one of their web expresss here in mumbai the person said they have not yet started even he is not awrae of discounted rates which reliance is offering. i think there is communication gap in the company. i dont know where i should contact. Even on *355 the excutive told me that we get Rs.500/- cashback for old data card. that is not mentioned on site also. Everywhere we get differrent info. can someone say which is the correct place to approach. i am in mumbai
Hi,
For the City plans, can you tell me what is the actual coverage area. For eg: if a connection is for Delhi, will it work in a place like Ghaziabad (which is around 50 km from Delhi)
Go to this link http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html and click on the city you are in to get the HSD network coverage map.
If you are not in the coverage map you will get slower speeds of CDMAx1.
Ranjit, My last problem got resolved after calling the no you gave. Thanks
Now I am facing another problem. Dialer of ZTE modem does not work after installing service packs of vista. Vista is crappy OS unless you install atleast SP1. But now due to this ancient software I will have to live with it
I am going to order Win 7 in Oct. Does reliance even test the software they provide to so many customers?
If anyone has found the solution to make the dialer work on SP1/SP2 then please let me know.
PS: BTW my download speed is still good. Just downloaded a 500 MB file @ 300+ KB/s
Hi Prashant glad to know that its working fine, BTW I have used this connection on Vista with SP1 and it works, I even have a machine with Windows 7 and it works fine on that.
BTW try un-installing the dialer-software and re-install it again after rebooting the machine it might work.
Ranjit,
I installed Win7 last night.Was using Vista Home Premium edition earlier. I am not able to use Reliance Netconnect Broadband+ (white one by Huawei ). Even though it’s a plug and play device and Win 7 is successfully identifying it as a new hardware, it throws ‘Device not connected’ error when I try to connect it. I have been using the same netconnect on XP and Vista from more than a month. Any idea why is it not working on Win7 ? Any settings I need to change in Windows or in Netconnect?
And my laptop is HP DV 2214
Hi
I bought the broadband data card of Reliance Today.
The performance is good.
Hello,
Dialer reinstallation did not work. So I restored my HP lappy to original factory condition after backup then installed ZTE dialer and then installed SP1+SP2 keeping modem connected in USB slot.. It worked!
@Lipika
Try dialer update! Just in case you are lucky
But I doubt there will be any update. High time Indian ISPs give an option of modem from some good reliable company.. e.g. D-link instead of these chinese ones with no after sales service.
any body using prepaid service. How does the tariff system work in prepaid.
Do you have to recharge every month compulsory?
Do you have to finish all credit within 30 days of validity?
What if I still have money left. Will the previous balance be carried forward to next month?
Please answer….
Hey ppl,
I’ve struggling with this ZTE modem to connect it on windows 7..
and somebody really pls help me…:(…
Took Relaince Netconnect Broadband + Prepaid Service on August 10, 2009.
USB Modem Cost: Rs 3500/- You get 10 GB Free Valid for 30 days.
For tariff:
http://www.rcom.co.in/Communications/rcom/RNetconnect/netconnect_broadband_tariff.html
According to the website you dont have to compulsorily recharge every month. It says that once you buy the USB Modem you will get lifetime validity.
You have to finish all the credit within 30 days of validity and it cannot be carried forward to the next month.
1st two days after installation of modem was superb..i was getting aroung 150 KB/s dl speed…in the morning it touched 249 KB/s for once..from the 3rd day & afterwards, i m facing a very poor bandwidth..15 – 25 KB/s dl speed at night as well as in the day. I m staying in Calcutta. this is the 5th day.. & i m fade up with the speed. i m getting 90% tower in Broadband+ mode. i called the tech guy who installed it. he said there is a server problem going on. i dont know how long it’ll take to recover.
the very next pathetic thing is to see the net usage on reliance network. sometimes the uid & paswrd does not work together..sometimes it enters my acc. bt displays nothing. only once i’ve seen the usage..bt they didn’t sum it up…i.e..lots of KB’s was placed in a scattered way.it’s not possible to write down & calculate the usage.
i dont know whether i’ll continue it ir not..
Anil Dhiruvai Ambani………plz look in the matter
no doubt’ reliance offer best of the possible technologies but at the same times they have nuts in their serviceing department who ar completely insame in terms that when u r in office and already hav broadband than ur datacard ll work but while travelling when u actually need datacard to access net it wont work.
u call any sales guy, he ll say 5 min and ur datacard will be back in work and after 5 days his answer would be same and in the mean time u ll be back in office from tour and receive a bill for not using datacard.
i really did mistake opting for Reliance services, aware you to opt for some thing else.
go for TATA’s photon.
Called up Reliance office and found out that you have to recharge your Reliance Netconnect Brooadband + Prepaid Account once in six months.
I have purchased new prepaid connection on 2ns Aug and on 23rd network tower did not showing in the device. Today when visited Reliance customer care and also at Huwei Servicing center no proper response. Service people at Akurdi in Pune said all over India Huwei has stopped repairing as they cannot register the complaint and we need to contact only reliance. How can we keep quite on this tell me… I need to wait and see how reliance reacts on this… so please keep your device in working state as there is some fight happening between reliance and huwei.
Which EVDO internet device would people here suggest – Tata, Reliance, or BSNL? Assuming that all are in the 3.1 MBps bracket… (not sure if BSNL now has 3.1 MBps).
I actually have a BSNL EVDO card with 2 MBps but its speed is not good. Hence want to switch to a better capacity device. Please suggest.
Thanks,
Kiran.
More informative . I will go and get this connection for my study purpose. Thanks to reliance.
cheers
gayathri.J
Hi! I live in Bombay and I have a desktop PC. I want to do webcasting on livestream and video conferencing for professional reasons. For that, I need a good upload speed, minimum 0.4mbps I recently shifted from Hathway to MTNL because MTNL had higher speeds available. MTNL said that they’d be able to give an upload speed of 0.5 mbps and a download of 2 mbps. However, I’ve been getting a maximum upload speed of 0.2 mbps and download of about 1.8 mbps. (as tested through speednet)
I was thinking of buying the Reliance Netconnect because it has advertised an upload speed of 1.8 mbps. However, after reading your review, I’m feeling wary.
What would you suggest I do?
Thanks a ton!
Raj
hey Raj if you want to do data-intensive stuff like webcast etc I suggest you go for wireline broadband like airtel or others coz with wireless tech like this reliance netconnect + the speeds vary a lot and I dont get even 150kpbs sustained upload speed let alone 1.8 Mbps as advertised.
I am currently using airtel broadband and get around .7 – .8 Mbps upload speed so try airtel if its in your area, again upload speed with most of the ISP sucks in India IMHO.
I’m getting not more than 128Kbps even with the HSD option in Bangalore!! Is there anything I’m missing – HSD used to work properly a month back on my laptop.
I’m getting an Error *228 when i click on Activate on my Laptop. The modem is working absolutely fine on any other laptop and also on my desktop. Please help
Hello Srihari,
You dont need to activate the modem every time you use a new PC, you have to activate it just once on a PC / computer and thereafter if you are using it on another PC you just enter the login details and you are good to go.
Ranjit
@Prashant:
I am facing the same problem. What is the default password for checking the Reliance Broadband Plus account usage?
hey guys this reliance netconnect broadband+ rocks its giving me speed of 2.9Mbps i cant believe it my self its freaking awesome
hello evrybody ,
i bought the rel b+ prepaid device a month ago
i think my one month is completed yet m able to use net .
wanted to ask whether i ll b charged later ? but how mine is a prepaid !!!
I have been using reliance since last month. so far my experience has been good except some nonesence act for frontline executive from reliance store, though they activated my number within 30 minutes of purchase.
as far as speed is concerned the maximum till date i got is 2.89MBPS(on speedtest.net) and 2407 kbps(transfer rate 301 kbps DL and 59 KBPS UL) on whatismyip.com.
on the billing side, I have been keeping a watch on my uses and I found that there is no discripencies. you can check your daily uses and keep a track of peak and offpeak uses. the best way to keep it under control is use the average data transfer per day. I use 3GB Day + 10 GB Night and my average comes to roughly 100 MB per day plus 333 MB Night use. I think if you dont download much music and movies, you will never be able to exhaust it. for example in the 12 days of 1st billing I could have used 1200 MB day plus 4 GB night , but for my surprise the total I used is 1100 MB and , yes, I used the net for 65 hours in these days, an average of 5.5 hours a day. that means in the last two three days of billing cycle I could have used 4 GB( the total unused data) and downloaded three four brillint movies like TEARS OF THE SUN. so I mean to say if you genuinely research and decide about the plan you want and later keep a constant wathc on your uses (twice a week), I dont think there is any probs. I have kept even the screenshot of my plan details and account details in case there is any discripenciy from reliance side. AND FINALLY IT IS ALWAYS BETTER TO GET ALL THE THING DONE FROM A WEB WORLD OR RELIANCE STORE RATHER THROUGH CUSTOMER CARE, reson being you deal with the same person at web world, you can be in touch with Cluster head, even senior most people and all the physical proof is with you where as in the case of CUSTOM CARE, every time you call there is new person. Only if you are very lucky, you find the same guy. SO GUYS, IF YOU ARE LITTLE ATTENTIVE BEFORE GOING FOR A PLAN, I DONT THINK THERE WILL BE PROBLEM. Reliance Net connect is far better than TATA Photon plus.
hey i’m using net connect but it dosen’t work with windows 7. can anyone help me out with this
Hi, I bought new mobile broadband connection, it works fine for me, is there any way to find out my usage?
Since my plan was very base of 2gb, in a test purpose i took this. Please me finding the usage.
Thanks in advance
Hi All,
I am also using Reliance broadband+ and here i have some answers of your doubts -
- If you wanna check your usage you have to register first on myservices at reliance website and there is one option to generate the PIN, then only you would be able to see the usage.
- If there is no activity on your PC and reliance is still showing some downloading/uploading there could be a possibility that your windows is automatically updating some of it’s components even you would not be able to see the progress of the same.
I suggest you to turn off the auto update option from control pannel and try again.
hi guys
here i want to know about the day night plan offering by reliance broadban +. as i guess day uses will be counted separtly n night separtly. As night time is 10PM to 6AM, suppose, we are using broadband 9 PM to 11PM, and we downloaded some MB. Will the network convert self calculate the day and night uses.
or we have to change it from day to night after 10PM?
please inform me
Buddy,
All india roaming is available right? except speed, we need some network coverage…
btw, this is very neat and useful infformation.
thanks,
Lokesh
I took the reliance broadband+ connection in June 09. It was giving a speed of upto 1 Mbps for 1 month. But, for the last 3 months I am getting a speed of 60 kbps-100 kbps in evening and 200-300 kbps in early morning. This is the main problem with reliance they attract new customers and then the service is pathetic after few months. They don’t care about for existing customers services. I am thinking to stop using reliance broadband+ services. I am staying in Wakad, Pune.
Before taking the connection go for a demo at your place during peak hours(7 pm – 11 pm) and decide.
i just want to know does broadband+ works with Windows 7 or not ?
I brought Dell inspiron with Win7 home premium 64 bit last month. I am not able to use Reliance Netconnect Broadband+ (white one by Huawei ). Even though it’s a plug and play device and Win 7 is successfully identifying it as a new hardware, it throws “Error 633 ‘Device not connected’ error when I try to connect it.”
Same data card works fine with my friends laptop which has Vista.
Any idea why is it not working on Win7 ? Any settings I need to change in Windows or in Netconnect?
Pls Help
Hi Rahul & Rajesh,
Regarding Win 7 working with Netconnect + it should with 32-bit as I had tested the RC version 32 bit and it worked fine with netconnect+ but you would need to check out with reliance team if it will work with Win 7 64 bit as I dont have a copy of Win 7, 64 bit.
Ranjit
Hi every one, yesterday I ahve purchased reliance net connect broadband+ and the sales guy said we will get upto 3.1mbps and minimum of 1.5mbps but it’s very much slow slow slow…. even I use the local cable net which is very much faster than this..
Hi All, i work for an MNC and travel most of the times from Hyderabad to Bangalore. I wanted wireless broadband urgently and made a request in the morning online for Reliance netconnect. i did not get any response till afternoon, finally a sales guy came at 3pm and asked for proofs. For my present address i did not have proofs, besides i have passport and driving license for permanent address.They asked me for present address electricity bill, which i could not find at that very instant….then sales guy by name Puneet told to pay money and take card and he will activate it 9pm on same day.I doubted this does not work…still Puneet spoke so convincingly that to send electriciy bill within 7 days to his email id. I told him i have at 9.15 for hyd to bang so at any cost i need internet during travel and have to do important project and deliver it my US client.
Since he assured me to activate at any cost i took netconnect by paying Rs.2300/-(billed) for card and Rs.100(not billed) for delivery boy. I boarded by AC compartment of train at 8.30 and waiting for 9pm so that i can start my work .At 9.10pm i kept my device and checked, there is no activation…i called the number from which Puneet….no answer…..tried many times…as usual..i got down from train loosing my money for seat…
I beg all of you no to believe words of Sales team guy Mr.Puneet…after 2 days he calls me and asks me to send the electricity bill…then only he can activate.
This sales ass hole doesnt know how much mental torture i went thro when my device is no activate….Reliance company uses cheap sales guy who doesnt have good values nor attitude……
Reliance has made India proud…but their agents are making Indians fuck……
Never take the card online…reach u r nearest reliance customer care….
Sairaj its best to buy reliance products from authorized places like Webworld or reliance outlets, reliance has hired a lot of 3rd party agents but they are useless.
I am sure you will have a run around to get your connection activated, my suggestion go to the nearest webworld and get it sorted out.
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